Customer Value Councils
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Metric illustrating increased customer focus? (2000-02-07)
Correlation of CVA to People Value Added (1999-06-18)
FOCUS groups (1998-12-02)
Loyalty Ladders -- do you use them? (1998-06-12)
CIS-related artcles (1998-05-09)
retail margins under reregulation? (1998-05-09)
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