1st Time User - some suggestions

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Hello,

Just signed up and used Zipcar this evening. It was a bit nerve racking in the beginning, but overall it was good and I would do it again. I'm located in NYC, Upper West Side.

1. The refilling of the gas, was pretty confusing. Once it's done, it's easy, just explaining it is difficult over the phone. For 1st time renters, a blurb should explain it on your first rental reservation, such how it works and which gas stations take the card. I had to call up Zipcar for an explanation. I didn't even know about the card or where it was except for the slogan "gas was included". A listing for gas refilling should exist under the Help menu on the main website.

2. EZpass should be explained in more details on the website, not just in the common questions area. Such as, use it, and the cost will be deducted from your account in the future. Not a problem. I had to call again and ask if it was on. A blurb in the glove compartment should mention it works and fees will be deducted from your account.

3. Spread the various types of cars in areas. Don't put all 2 door vehicles in one garage, spread it out. 1 sedan, 1 wagon, and 1 convertible.

4. Be nicer about allowing pets. As long as folks clean up the vehicle, I'm all for allowing it. Then again, I'm biased since I have a dog. People can be dirty as well. As per allergic reason, what about people allergic to food such as peanut butter. Is the answer, no peanut butter sandwiches in the car. No, it's clean up after yourself.

5. When reserving a vehicle, allowing users to click on the vehicle name to see the type and size of car. I didn't realize at first the icon actually shows if the vehicle is 2, 4, or wagon type.

6. Website related - Support for Mozilla is appreciated.

7. Website related - Increase the # of locations and vehicles shown per page. The reservation pages shows about 5 vehicles, let users decide how many to show, 5, 10, 20, etc. Also, have categories, such as 2 door, 4 door, wagon, convertible, etc on the Show/Search option (drop-down).

8. Let renters vote for which vehicles Zipcar should buy and locations for them. If a lot of folks ask to move a vehicle to another location, try it out.

-Ben

-- Anonymous, September 23, 2004


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