Internal SLA & SOP for an Information Desk

greenspun.com : LUSENET : Service Level Management : One Thread

Hi Guys!!!

I need to set up Internal SLA's and Standard Operating Procedures for running an Information Desk.

I need information on everything. Baseline measures, settting up, implementation, approval process....etc..etc...

Please help!!

-- Meshwa (mmeeta@cisco.com), August 13, 2004


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