Two Questions

1.Please define in detail "total driving for the month that will be discounted 10% or 15% based on the plan one chooses."

For example, I choose the $250 plan and at the end of the month my bill is $600 which includes:

Rental of the car $400 mileage $100 tax $100

Does the 15% apply to the entire $600 amount, which would leave me with a balance of $510?

2. In addition, I never got a final response back my an inquiry about adding another driver for just a one-time rental. According to the website, there really isn't an option to just add a driver for a one-time rental. In essence I need to pay his/her $25 non-refundable application fee and then call in to cancel that individual soon after the rental.

I would like to add an individual for a one time rental so that he/she can be covered for insurance purposes, but paying a non-refundable deposit of $25 defeats the purpose where I could go to a Hertz and just add for no charge. Is there something zip car can offer with regards to this particular situation?

-- Anonymous, April 25, 2004

Answers

Response to General Questions

In answer to your questions:

1. Yes.

2. That's correct, each driver must pay an application fee.

-- Anonymous, April 27, 2004

Response to General Questions

Hi Zipcar,

I second the above questions.

J

-- Anonymous, April 25, 2004

Response to General Questions

Staff members have posted this several times in the past, and I assume it still applies:

"If you have a question for Zipcar staff, please send it to info@zipcar.com"

This forum is for Zipcar members to discuss stuff, not for specific inquiries to Zipcar. In my experience, if you e-mail info@zipcar.com, you get a response right away, whereas on this board it can take a long time or not get answered at all.

-- Anonymous, April 26, 2004

Response to General Questions

Rachel-

Thanks for the suggestion, but I have sent 3 emails to info@zipcar.com, but have not received any response. Also...just curious but with regards to my first question when was it posted, because the new driving plans just recently came out?

-- Anonymous, April 27, 2004

Response to General Questions

In regard to Rachel's statement that "This forum is for Zipcar members to discuss stuff, not for specific inquiries to Zipcar":

I've been a member for about 3.5 years and I have had the same understanding about the intent of the forum. But, unfortunately, the creator's/moderator's use of terms like "Questions for Zipcar" and "zipcar question and answer forum" in titles and categories suggests otherwise. In fact, I was recently mislead by this and thought the intent had changed -- eventhough for 3+ years I knew of the original intent as described by Rachel.

Elizabeth

-- Anonymous, April 27, 2004