ROI of SLM : LUSENET : Service Level Management : One Thread

I am looking for a quantitative model of ROI of SLM implementation and a ROI model for the implementation of Service Management in IT environments.

Is there any industry data on the business case for implementing SLM?

Can anyone help?

Thanks, Michael.

-- Michael Pook (, March 22, 2004



Did anyone reply back to you on this? I'm looking for something similar.


-- Kris Sneary (, August 09, 2004.

Unfortunately not, I`m still waiting ;-)

-- Michael Pook (, August 09, 2004.

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