ROI of SLMgreenspun.com : LUSENET : Service Level Management : One Thread
I am looking for a quantitative model of ROI of SLM implementation and a ROI model for the implementation of Service Management in IT environments.
Is there any industry data on the business case for implementing SLM?
Can anyone help?
-- Michael Pook (firstname.lastname@example.org), March 22, 2004
Did anyone reply back to you on this? I'm looking for something similar.
-- Kris Sneary (Kris.A.Sneary@mail.sprint.com), August 09, 2004.
Unfortunately not, I`m still waiting ;-)
-- Michael Pook (email@example.com), August 09, 2004.