Detailed Explanation of ITIL SLM Model? : LUSENET : Service Level Management : One Thread


As per the screenshot on the page: I am looking for a DETAILED description of this diagram. This PDF only has a brief summary.

If anyone can help, please post me the relevant URLs.



-- Bob Duncan (, March 02, 2004


The diagram you've depicted is too high-level for details. I recommend you get a copy of IT Service Management: An Introduction. FOr more information about this book, and other resources go to F9Z/ref=cm_aya_av.sylt_sylt/102-2747901-3807350 That page contains additional resources, both books and web sites, and can lead you to the information you're seeking.

-- Mike Tarrani (, March 02, 2004.

Moderation questions? read the FAQ