SLAs for Application Development and Supportgreenspun.com : LUSENET : Service Level Management : One Thread
Can you help?
I need to put together a measurable SLA for Applications Development and Support. I am looking for what typical metrics are used, specifically for Apps Development, and I welcome any examples too!
Regards Nita Patel nita.Patel@kpmg.co.uk
-- Nita Patel (email@example.com), February 23, 2004
hi, I think we can help, our product end-end software can measure each transaction by client, network and server time. it is an ideal tool to measure a new application roll out in the testing phase in real time rather than in a development enviorement, please feel free to contact me or visit www.end-endsoftware.com
-- Brian Peck (firstname.lastname@example.org), April 18, 2004.
In other words, you are looking for project delivery and quality metrics, right?
Earned Value Project Management is a good basis for project delivery. I'd use defect removal ratio (DRE) for the second.
-- Mike Tarrani (email@example.com), June 07, 2004.