New SLM book - freegreenspun.com : LUSENET : Service Level Management : One Thread
FYI - Many of you have read my postings on this site as well as books (e.g., "Foundations of SLM") and articles that I have written. I have just published another book (in electronic form) - "SLM Solutions: A Buyer's Guide" It is available as a free download at http://www.emausa.com/slmbg2_registration.htm
A description of the book is available at: http://www.emausa.com/slmbg2.html
If you prefer to have a hard copy, it is available at the same site, and will be available shortly on Amazon.com
I hope that some of you find this useful.
Rick Sturm email@example.com
-- Rick Sturm (firstname.lastname@example.org), January 26, 2004
The link of the book is broked.
-- Ivan Luizio (email@example.com), October 14, 2004.