New SLM book - free : LUSENET : Service Level Management : One Thread

FYI - Many of you have read my postings on this site as well as books (e.g., "Foundations of SLM") and articles that I have written. I have just published another book (in electronic form) - "SLM Solutions: A Buyer's Guide" It is available as a free download at

A description of the book is available at:

If you prefer to have a hard copy, it is available at the same site, and will be available shortly on

I hope that some of you find this useful.


Rick Sturm

-- Rick Sturm (, January 26, 2004



The link of the book is broked.

-- Ivan Luizio (, October 14, 2004.

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