SLA for Desktop Outsourcing : LUSENET : Service Level Management : One Thread

I need to prepare an SLA for Desktop Outsourcing. Can someone please help me with what details I need to include? I'm having difficulty getting started. THANKS!

-- Michael Jeffries (, November 24, 2003


here's one- it's not on outsourcing, but it may help... port/SLA.shtml

-- Christian Sarkar (, November 24, 2003.

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