SLA for Desktop Outsourcinggreenspun.com : LUSENET : Service Level Management : One Thread
I need to prepare an SLA for Desktop Outsourcing. Can someone please help me with what details I need to include? I'm having difficulty getting started. THANKS!
-- Michael Jeffries (email@example.com), November 24, 2003
here's one- it's not on outsourcing, but it may help... http://www.csd.sc.edu/Sup port/SLA.shtml
-- Christian Sarkar (firstname.lastname@example.org), November 24, 2003.