Industry Standard for Help Desk Analyst to End usergreenspun.com : LUSENET : Service Level Management : One Thread
What is the industry standard and best practice in regard to the ratio of end users (customer) to Help Desk analysts (support staff) for an IT business?
-- Wil Broadbent (firstname.lastname@example.org), November 21, 2003
This website posted a good graph and everything http://techrepublic.com.com/5100-6263-1043963.html
But on average 40% of the comapanies said 125:1 user to tech
-- Bill Fisher (email@example.com), March 03, 2004.