Industry Standard for Help Desk Analyst to End user : LUSENET : Service Level Management : One Thread

What is the industry standard and best practice in regard to the ratio of end users (customer) to Help Desk analysts (support staff) for an IT business?

-- Wil Broadbent (, November 21, 2003


This website posted a good graph and everything

But on average 40% of the comapanies said 125:1 user to tech

-- Bill Fisher (, March 03, 2004.

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