Principles for Application Ownershipgreenspun.com : LUSENET : Service Level Management : One Thread
I wonder if someone have experiences on working with principles and definitions of Application Ownership. Principles to support decisions how to decide on which org unit should be application owner and how to move application ownership from on org unit to another. Principles for define Application Owner with clear responsibilities.
This information is important when being able to connect right application ownership and services costs (maintenance & operation) in the SLA. Thanks in advance!
Best Regards, Andreas
-- Andreas Norén (firstname.lastname@example.org), September 21, 2003