Are there SLA Templates representing different maturity levels based on the criticality of the service???greenspun.com : LUSENET : Service Level Management : One Thread
My organization is looking into developing a maturity model for our existing and newly created SLAs. We'd like to establish a few variations of an SLA for the various services based on criticality. I was wondering if such templates already exist or if there are some suggestions for creating such a model. Thanks!
-- Bejoy Philip (email@example.com), February 04, 2003