Scorecard for Application Support Proposalsgreenspun.com : LUSENET : Service Level Management : One Thread |
Would like to know if anybody has a scorecard or scoring model available for evaluating proposals for application support in accordance with an SLA? If so, I would appreciate a copy of the template sent to diane.stenberg@pseg.comThank you.
Diane Stenberg Procurement Analyst PSEG
-- Diane Stenberg (Diane.stenberg@pseg.com), January 31, 2003