Scorecard for Application Support Proposals

greenspun.com : LUSENET : Service Level Management : One Thread

Would like to know if anybody has a scorecard or scoring model available for evaluating proposals for application support in accordance with an SLA? If so, I would appreciate a copy of the template sent to diane.stenberg@pseg.com

Thank you.

Diane Stenberg Procurement Analyst PSEG

-- Diane Stenberg (Diane.stenberg@pseg.com), January 31, 2003


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