SLAs ( in none IT ) as a performance measurement too : LUSENET : Service Level Management : One Thread

We applied SLAs in our business, Banking ( none IT ), and I am looking for papers presentations or articles in the SLA or SLM and also how to use SLAs as a performance measurement tool. Can you help? Thanks.

-- Moh'd Hussain (, December 28, 2002



-- Mario Furgi (, February 04, 2004.

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