SLAs ( in none IT ) as a performance measurement toogreenspun.com : LUSENET : Service Level Management : One Thread
We applied SLAs in our business, Banking ( none IT ), and I am looking for papers presentations or articles in the SLA or SLM and also how to use SLAs as a performance measurement tool. Can you help? Thanks.
-- Moh'd Hussain (firstname.lastname@example.org), December 28, 2002
-- Mario Furgi (email@example.com), February 04, 2004.