Service Manager Roles/Responsibilities f/Rolloutgreenspun.com : LUSENET : Service Level Management : One Thread
Anyone have case studies, best practices, or tips for planning an IT Wide Service Manager rollout. Specifically how you framed the approach, roles/responsibilities, and roadshow moving IT Groups from siloed application management to Service Level Management?
We are using ITIL foundations and CMM to present the case for a new service level mangement (plus the great book by RSturm, WMorris, and MJander--Foundations of Service Level Management).
-- Dawn Mular (Dawn.Mular@Sun.Com), December 09, 2002