Can you help with KPI Reporting templates : LUSENET : Service Level Management : One Thread

Can anyone help with example templates used in reporting against the SLA. We've got some 80+ service targets and KPI's and I'm looking for interesting ideas on report formats. I've got a basic RAG summary but any tried and tested alternatives would be gratefully received.

Thanks in advance Mo

-- Mo Khan (, September 30, 2002



-- wojtek (, May 10, 2004.

I'd like to have same examples od KPI'a which reffers directly to technical aspects.

-- wojtek (, May 10, 2004.

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