SLM / SLA uptake information : LUSENET : Service Level Management : One Thread

I am seeking some data that would indicate the increasing acceptance of SLM or SLAs. For example, the Service Level Management -- North America and Service Level Management -- Global Surveys provide two data points. Is there any earlier data available (say 5 years ago)? Or is an alternative metric available?


Tom Crawford

-- Tom Crawford (, April 03, 2002


Tim, My firm has data on SLM/SLA adoption as far back as 1996. Contact me directly and we can discuss whether or data will be useful.


Rick Sturm

-- Rick Sturm (, April 13, 2002.

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