SLM / SLA uptake informationgreenspun.com : LUSENET : Service Level Management : One Thread
I am seeking some data that would indicate the increasing acceptance of SLM or SLAs. For example, the Service Level Management -- North America and Service Level Management -- Global Surveys provide two data points. Is there any earlier data available (say 5 years ago)? Or is an alternative metric available?
-- Tom Crawford (email@example.com), April 03, 2002
Tim, My firm has data on SLM/SLA adoption as far back as 1996. Contact me directly and we can discuss whether or data will be useful.
-- Rick Sturm (firstname.lastname@example.org), April 13, 2002.