Do you have information regarding group marketing services provided internally? : LUSENET : Service Level Management : One Thread

I am currently implementing service level management between a group marketing business unit and the other business units within the organisation. They are providing corporate marketing, branding, signage and group research. I am looking for case studies/ examples of this type of agreement, specifically with examples of measurements.

-- Lisa Ross (, March 28, 2002


Lisa, You should read the article that I wrote a few months ago ( It will at least provide some guidelines for you to use.


Rick Sturm

-- Rick Sturm (, April 13, 2002.

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