Do you have information regarding group marketing services provided internally?greenspun.com : LUSENET : Service Level Management : One Thread
I am currently implementing service level management between a group marketing business unit and the other business units within the organisation. They are providing corporate marketing, branding, signage and group research. I am looking for case studies/ examples of this type of agreement, specifically with examples of measurements.
-- Lisa Ross (firstname.lastname@example.org), March 28, 2002
Lisa, You should read the article that I wrote a few months ago (http://www.nextslm.org/sturm1.html). It will at least provide some guidelines for you to use.
-- Rick Sturm (email@example.com), April 13, 2002.