What are the benefits of slm and sla for IT employees ?greenspun.com : LUSENET : Service Level Management : One Thread
I´m a student of economics in germany and i´m writing a paper about SLM and SLA in conetion with the benefits for IT employees, but the information material in the internet and books are not enough to write this paper well, My question does anybody know about free white papers ore studys of this theme.
Pleas help me
-- Axel Rissler (email@example.com), March 07, 2002
Axel, I will send some material to you direcctly.
-- Rick Sturm (firstname.lastname@example.org), March 13, 2002.