IT SLA Metrics - Desktop and LAN/WAM (Revised)greenspun.com : LUSENET : Service Level Management : One Thread
I am looking for examples of industry benchmarked measurements captured in a SLA for Desktop and LAN/WAN services within the following areas:
Resolution Time, Network Availability, and Network Response Time
Can anyone provide me a point in the right direction?
-- Jermaine Stanley (firstname.lastname@example.org), March 06, 2002