IT SLA Metrics - Desktop and LAN/WAMgreenspun.com : LUSENET : Service Level Management : One Thread
I am looking for examples of industry benchmarked measurements captured in a SLA for Desktop and LAN/WAN services within the following areas:
Resolution Time Network Availability Network Response Time
Can anyone provide me a point in the right direction?
-- Jermaine Stanley (firstname.lastname@example.org), March 06, 2002
I am as well, have you found anything or heard from anyone?
-- Brett Yoshimoto (email@example.com), June 15, 2004.
check out www.end-endsoftware.com
-- Brian Peck (firstname.lastname@example.org), June 15, 2004.