Financial SLA : LUSENET : Service Level Management : One Thread

I have read with intrest the various articles published on your site. I have been in the IT SLM game for the past two years. I am at present consulting on a pure "business process" project. One of the areas that has proved intresting to try and map is the Finance environment. Do you have any referance material for cataloging and identifying the service areas in a finance department.


James Tavendale

-- James Tavendale (, January 17, 2002

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