First, I'm planning to get a new pc - can I transfer my Outlook Express address book and my bookmarks to the new one? Is there a way of just saving them to disk?

-- Anonymous, August 23, 2001

Answers

And secondly, there was some mention on here of blueyonder - what's the consensus? It's supposed to be faster than other isp's cos it's cable - is that right? But surely the speed's limited by the modem? sorry, i know naaaathing.

-- Anonymous, August 23, 2001

Dan - you should be able to EXPORT your addresses to a file which you can then IMPORT to your new m/c. Press FILE on the menu bar.

Dunno about Blueyonder.

-- Anonymous, August 23, 2001

This page explains the connection.

http://info.blueyonder.co.uk/promo/index.html

-- Anonymous, August 23, 2001

I just had Blue Yonder broadband installed last week, and I'm well pleased with it. My CD collection is growing day by day. If you get a mate to recommend it to you the installation is half price (ie £25) and your mate gets a free month's rental. I'd be happy to chat offboard if you like.

-- Anonymous, August 23, 2001

You can save the address book on a floppy and just reload on your new one. You just got to "file" and "export" on in your Address book window to save it to the A drive, then File and Import to get it on your new machine.

I feel immensely proud at the moment because this is the first time I have ever been able to answer a techie question on here!

I also saved and transferred me favourites/bookmarks but I'm buggered if I can remember how I did it!

-- Anonymous, August 23, 2001

It's exactly the same Jacko - just import export from the file menu in IE.

-- Anonymous, August 23, 2001

If you are using Internet Explorer then your Bookmarks/Favourites can be copied from machine to machine. On Win98 they live in the C:\WINDOWS\FAVORITES directory and there will be a file for each bookmark. Copy these onto floppy and then back into the favourites directory on your new machine. On NT and Win2000 the principle is the same although the directory in which the favourites are stored is different.
A similar procedure probably exists for Netscape - but I don't know what it is ;>((
Hope this helps

-- Anonymous, August 23, 2001

Are still at your other e-mail address, Dan?. If so I'll give you the low-down on Blueyonder. Basically, don't touch it with a proverbial ten foot barge-shunting thingamajig.

-- Anonymous, August 23, 2001

... though in the light of their free-month-for-recommending-another- mug-to-subscribe deal I might just revise that opinion. Fekkin' brilliant they are.

-- Anonymous, August 23, 2001

Tell me more shag I was gonna transfer to them an all wots yer experience.

-- Anonymous, August 23, 2001

I know it's the same Jonno - I felt I just had to say it to achieve a bit of techie credibility!

-- Anonymous, August 23, 2001

Ken - as an illustration I've cut and pasted the posts currently at the top of the support newsgroup (which I just spent an age looking at the hourglass cursor trying to download). The only responses from Telewest personnel have been sarcastic ones asking for diagnostic information which seems a pretty suicidal approach to customer service.

Basically, although download speeds are indeed usually faster than those of a dial-up modem, web browsing is much, much slower because of a Blueyonder's patent Crap-cache and indeed all sites with a dotcom extension (ie - nearly all of them) go down completely once or twice a week. Meanwhile their Status page cheerily maintains that everything is tickety-boo, which p!sses everyone off no-end. The news service is slow as a tantric f*ck, loses posts en route leading people needing to sign up for a back up one like Claranet. BY's answer to that seems to be that the news service is not a part of the subscription but an extra they bung in for free, being such nice people, so stop complaining you ungrateful b@stards. Apparently those who signed up to play games are thrilled when frequent 50% spikes of packet loss cause their opponents to disappear from the screen, though I can't speak personally there.

Anyway, here's what the customers think:

Posted this four times now , fifth time lucky . If you find it please ask it where the WEB'S gone because thats done a runner as well. unable to access anything.

After 5 days of stability we're suddenly back to seeing /very/ frequent DHCP renewal/requests today: since there has been absolutely no change in the configuration of the firewall device here, and no new software or other config changes on the machines behind that firewall during that time, we can only conclude [once again] that this is a BY problem.

Throughout all the time I've had bad pings to nguk I was glad to know I could play at Barrysworld with decent pings - even that's gone now

For weeks now BY has been dead slow, I have sent e-mail, sent snail mail, and, oh yes, the best one is "we are very busy at the moment, currently our waiting time is in excess of one hour" ONE HOUR!!! Im going back to my dial up

Service on blueyonder has detetiorated to the point that I cannot open web pages, pages that do open take in excess of one minute, and your own speed tests are unable to complete tests using major web sites as the targets. This is unacceptable. Attached is the information you have requested. I look forward to prompt response. Attached are three of your speed test results based on web sites I have used for years. I should point out that at the time of the tests the web sites would be experiencing little traffic. I have watched performance of Blueyonder deteriorate over the past several months to the point that many web sites now take 55-90 seconds to open a page. This is worse than my V90 modem and is completely unacceptable performance. This program you have distributed paints a very glowing picture of your performance, but in practice it bears no relation to actual performance.

I have heard "Thank You for holding... blah blah blah" for over one hour last night... then.. out of the blue I heard "the other person has cleared". This is unreal... and I wont waste another hour of my life waiting on the phone. I wish to make a complaint. Please inform me of who I can write to !

-- Anonymous, August 23, 2001

Take right now, for example. i've just got in from an admitedly late session out on the town (it's just before 2 am) and I have no internet access whatsoever via broadband. I'm having to use a back-up dial-up connection to post this and will likely likely spend most of tomorrow waiting on hold trying to contact the useless feckers via their support line. Except that, thanks to a helpful chap on this board, I have the private number of their head of customer sevice. I think I'll use that instead.

In summary - don't sign up for Blueyonder. You'll thank me for it.

-- Anonymous, August 23, 2001

Anyone else using Netscape Communicator?

Everytime I come online I'm offered Netscape 6.1 to download, I've downloaded it but it does not work. I already have Netscape 4. whatever on my machine & Netscape6., must I uninstall these before 6.1 kicks in?

Cyberplank Mark II

-- Anonymous, August 23, 2001