SLA's for Core Support Servicesgreenspun.com : LUSENET : Service Level Management : One Thread
I am commencing a project to develop and implement SLAs for all support services of an organisation (this includes HR, Finance etc as well as IT).
I am keen to hear from anyone else also preparing SLA's for Support Services, to share experiences to date and learnings.
-- Melany Blackwell (Melany.Blackwell@adm.monash.edu.au), August 13, 2001
Melany, The article ("Service Level Not Just for IT Anymore" http://www.nextslm.org/sturm1.html)that I posted this month on this site may have some of the information that you are seeking.
-- Rick Sturm (email@example.com), September 13, 2001.
i am also working on sla's for service industry
-- shivaraddi channalli (firstname.lastname@example.org), May 04, 2004.