SLA's for Core Support Services : LUSENET : Service Level Management : One Thread

Hi All,

I am commencing a project to develop and implement SLAs for all support services of an organisation (this includes HR, Finance etc as well as IT).

I am keen to hear from anyone else also preparing SLA's for Support Services, to share experiences to date and learnings.



-- Melany Blackwell (, August 13, 2001


Melany, The article ("Service Level Not Just for IT Anymore" I posted this month on this site may have some of the information that you are seeking.

Rick Sturm

-- Rick Sturm (, September 13, 2001.

i am also working on sla's for service industry

-- shivaraddi channalli (, May 04, 2004.

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