SLA for IT Application development and Maintenance and Project development : LUSENET : Service Level Management : One Thread

Hi there,

I'm looking for samples of metrics that we could use as SLAs for Application development and maintenance and Project development.

I read a lot on the subject, I know what to do and what not to do, but I'd like to find samples that I could compare with what I've already elaborate.

Please send me title of books I could get or website or even better, send me copies of the metrics YOU are using.

That would really be great if you take time to help me.

Thanks in advance.

-- Johanne Boudreault (, July 26, 2001

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