Dear friends, I would like to know more about how to prepare SLA for IT Outsourcing. If there are any sample Agreements, that will be very helpful. Thanks in advance Regards Subir

-- Subir Kumar Dhar (sdhar@eudoramail.com), June 26, 2001

Answers

tes

-- Tele Lo (tesclo@konica.com), January 27, 2004.

Will you be doing the outsourcing (providing the service, or will you be outsourcing you IT (requesting the service)?

-- Bob Gaines (bgaines@allcovered.com), February 02, 2005.