SLA Training : LUSENET : Service Level Management : One Thread

My department is implementing Service Level Agreements. I have been looking for training and haven't been very sucessful. Can you recommend someone that provides onsite training? I am looking for someone to provide detailed recommendations to create, establish and manage Service Level Agreements. Thank you.

-- Kim Boesen (, May 14, 2001


Hi Kim,

You can find training for ITIL Service Level Management modules @, everything from the basics. Some courses provide the ITIL books as well. There's normally some sort of premium for onsite training, i.e. you have to get 5 to 10 people to make it a viable option, hope this helps.

-- Tony Watkins (, May 23, 2001.

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