SLA Traininggreenspun.com : LUSENET : Service Level Management : One Thread
My department is implementing Service Level Agreements. I have been looking for training and haven't been very sucessful. Can you recommend someone that provides onsite training? I am looking for someone to provide detailed recommendations to create, establish and manage Service Level Agreements. Thank you.
-- Kim Boesen (Kim.Boesen@metriscompanies.com), May 14, 2001
You can find training for ITIL Service Level Management modules @ www.pinkelephant.com, everything from the basics. Some courses provide the ITIL books as well. There's normally some sort of premium for onsite training, i.e. you have to get 5 to 10 people to make it a viable option, hope this helps.
-- Tony Watkins (firstname.lastname@example.org), May 23, 2001.