Computer glitch affects flights at Delta subsidiary : LUSENET : Grassroots Information Coordination Center (GICC) : One Thread

Computer glitch affects flights at Delta subsidiary

February 27, 2001 Web posted at: 2:35 p.m. EST (1935 GMT)

by Lucas Mearian

(IDG) -- A computer malfunction temporarily shut down the flight dispatch system used by a Delta Air Lines Inc. subsidiary Monday, causing flight cancellations and delays that affected operations all day long across the unit's entire travel network in the eastern U.S. and Canada.

Atlantic Southeast Airlines (ASA), which flies between major hubs such as New York and Atlanta and numerous smaller cities, said in an advisory posted on Delta's Web site that the glitch occurred early Monday morning and "resulted in a temporary outage of its computer-based flight dispatch system." INFOCENTER Computerworld main page Computerworld's topic-oriented communities Computerworld's IT career center Free daily newsletters Visit an IDG site

Choose a site: CIO Computerworld Darwin The Industry Standard JavaWorld LinuxWorld Macworld Online Network World Fusion PC World SunWorld Atlanta-based ASA said the systems breakdown was resolved by 3 p.m. Eastern time, after which the Delta Connection carrier was able to resume issuing computer-based flight dispatch notices. But the company said it expected additional flight delays to continue "for two to three more hours before operations return to normal."

The advisory didn't provide details about the computer glitch, nor did it specify how many flights had to be cancelled or delayed by ASA. Officials at both Delta and ASA didn't return phone calls seeking comment on the incident Tuesday morning.

ASA said in Monday's statement that it worked throughout the day to make alternate flight arrangements for customers who were affected by the cancellations and delays. That process was due to continue until all ticketed passengers who needed to change flights were accommodated, the airline added.

-- Martin Thompson (, February 27, 2001

Moderation questions? read the FAQ