England: BT sends woman 467-page bill

greenspun.com : LUSENET : Grassroots Information Coordination Center (GICC) : One Thread

According to Nick: "I received a quarterly
bill of 467 pages in September (sent by Parcel
Force no less) with charges of B#1,450.06 - and
all for dialling a BT Surftime free access number.

"It reduced my wife to a 'sobbing her heart out'
mess when she opened the parcel.

. . .

In August BT admitted that it had suffered a
"breakdown on internal billing procedures" for

The Register

-- spider (spider0@usa.net), November 01, 2000

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