UPDATE - Sprint Agrees to Refunds for Outages

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Sprint Agrees to Automatic Refunds for Long Outages

The Associated Press Web-posted: 3:29 p.m. July 27, 2000

TALLAHASSEE -- Sprint, the third-largest local phone company in Florida, has agreed to automatically issue refund to customers for extended outages.

The phone company also will provide refunds on customers' bills when installation is delayed under the agreement with the state Public Counsel's office.

The Public Service Commission, which regulates phone service in Florida, has been looking into the customer service performances of the three largest providers in the state: BellSouth, GTE and Sprint.

If the panel approves the agreement, the commission would drop its examination of Sprint, which has about 2.2 million residential and business phone lines in Florida. The panel is still looking at the other companies' service records.

The agreement was worked out with the Public Counsel's office, which represents consumers in cases before the commission..

Under the agreement, Sprint customers will get 25 percent off one month's local charges if they are without service for 24 to 36 hours, with a minimum credit of $10. Outages of five days or more will produce a 200 percent credit.

If it takes Sprint longer than three weekdays to install service, customers will get at least a $20 credit, with credits of $100 if it takes longer than 15 days.

Outages caused by extreme weather and other exceptions are not covered by the refund plan, said Sprint spokesman Jason Duff. http://www.sun-sentinel.com/news/daily/detail/0,1136,32500000000112559,00.html

-- (Dee360Degree@aol.com), July 28, 2000

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