Day after day new internet services emerge that enable you to arrange your own travel with a few clicks on the right links, created by airlines, hotelchains and other travel organisations, advertizing companies etc... Customer profiles are rappidly replacing the personalised services travel professionals have been given untill today.

Clients now have access to the same (and some times better information, so effectively are expected (and have the tools) to become their own travel agent. It seems Utopia for all the suppliers that still believe the hype. Cut out the middleman and the consumer get's better rates and service and the customer is in controle.

Mathilda just indicated what a travelers is looking for. Will a computer relay be able to deliver that? I doubt it.

-- Ben Koot (ben@travelcvompass.net), June 18, 2000