found steel washers and nuts baked in my bread. : LUSENET : FAQ : One Thread

What kind of platting do bread machines use on their hardware? Why if there is a posibility that washers and nuts can get into the mix, don't they have metaldetectors on the line?

-- Anonymous, May 31, 2000


Dear Tony,

Thank you for taking the time to contact The Original Oatmeal Baking Company with your concerns. As always, it is a pleasure to hear directly from a customer. We take great pride in our products so we appreciate knowing when a customer is dissatisfied.

In your e-mail you said you found steel washers and nuts baked into your bread. If you would please mail us the foreign object you found as well as give me your name, address,phone number and brand of bread you purchase.

We would like you to know that we take customer concerns very seriously. Once we receive the information where you purchased the bread, our Quality Assurance Manager and our Director of Technical Support will notify the bakery that baked the bread to make them aware of the problem. You have the right to expect high quality products from us and our goal is to provide you with the best bread avialable on the market today.

Again, thank you for contacting us as we appreciate your letting us know and hope you will continue to use and enjoy our products. Once we receive your address we will mail to you coupons that you will be able to use on your next purchase.

If you have any additional questions or concerns, please feel free to call me directly at (503)699-1112 or e-mail me at

Sincerely, Linda Sewall Customer Service Rep.

-- Anonymous, May 31, 2000

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