CA - Technical Glitch Blocking Some Pac Bell Email According to AOL

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Title: AOL Not Blocking Pac Bell E-Mail, Phone Co. Says By Steven Bonisteel, Newsbytes

SAN FRANCISCO, CALIFORNIA, U.S.A., 21 Apr 2000, 4:05 PM CST

Reports that America Online is actively blocking e-mail from a large number people using Pacific Bell's high-speed digital subscriber line (DSL) Internet service have blown a minor technical glitch "way out of proportion," a spokesman for the SBC Inc.-owned phone company claims.

Pacific Bell's Rodd Aubrey told Newsbytes today that "a handful" of the company's Internet-access customers have had mail rejected by AOL servers as a result of AOL's automated approach to identifying messages from bulk-mail spammers.

Aubrey said AOL, like many ISPs, uses technology that attempts to verify the addresses of the machines from which e-mail originates. The approach aims to block spammers who attempt to conceal the ultimate source of their unwanted mail.

A story in the San Francisco Chronicle newspaper this week reported that thousands of Pacific Bell's customers were seeing their e-mail rejected by AOL's spam-protection system.

"It's been blown way out of proportion," Aubrey said. "You're looking at a handful (of customers) who have received mail back."

Aubrey said the problem was related to a misconfiguration of some customers' networking software and that individual cases are being corrected by Pacific Bell technical support staff when customers report bounced mail.

Reported by Newsbytes.com, http://www.newsbytes.com

16:05 CST

(20000421/Press contact: Bill Mashek, Pacific Bell, 415-836-1478; Trisha Primrose, AOL, 212-484-7450/WIRES TOP, ONLINE, BUSINESS/AOL/PHOTO) http://www.nbnn.com/pubNews/00/147703.html

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-- (Dee360Degree@aol.com), April 21, 2000


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