Source: AAP | Published: Friday February 18, 1:10 PM

ANZ's EFTPOS facilities and automatic teller machines shut throughout Australia down today because of a computer failure.

The malfunction, traced to the banking giant's system headquarters in the Melbourne suburb of Mount Waverley, triggered the crash around 11.30am (AEDT), a company spokesman said.

The bank's EFTPOS facilities across Australia and more than 1,000 ATMs might not be operational until 2pm, the spokesman said.

'Our technical specialists are looking carefully at how the problem can be rectified,' he told AAP.

'In the meantime, we apologise for the inconvenience and remind customers they can still have (EFTPOS) transactions processed manually on the old click-clack machines.'

-- Martin Thompson (mthom1927@aol.com), February 17, 2000

Answers

url for above.

http://www.theage.com.au/breaking/0002/18/A26157-2000Feb18.shtml

Can anyone clue me in to what a click-clack machine is?

Thanks

-- Martin Thompson (mthom1927@aol.com), February 17, 2000.

ANZ teller machines down nationwide

ANZ automatic teller machines are still down right around the country.

A spokeswoman says the problem stems from a computer malfunction at ANZ's Mount Waverley centre in Melbourne.

But, she says, says they anticipate they will be back on line by 2:30pm AEDT.

http://www.abc.net.au/news/newslink/nat/newsnat-18feb2000-58.htm

-- Martin Thompson (mthom1927@aol.com), February 17, 2000.

LOL - the click clack machine is the manual imprinter - that thing that they put a charge slip on top of and then run a handle back and forth over. I have only heard it called that a couple of times - thought it was kind of strange to use it in a new article.

Take care, Meryl

-- Meryl Dorey (meryl@avn.org.au), February 18, 2000.

Cash machines back on line, says ANZ

Source: AAP | Published: Friday February 18, 4:46 PM

The ANZ Bank said it had restored its EFTPOS facilities and 70 per cent of its automatic teller machines (ATMs) after a computer glitch forced a shutdown earlier today.

A bank spokesman said it was hoped to restore remaining ATM services later this afternoon.

The computer malfunction, traced to the banking giant's system headquarters in the Melbourne suburb of Mt Waverley, triggered the crash around 11.30am (AEDT).

The bank's EFTPOS facilities across Australia and more than 1,000 ATMs became unoperational.

-- Martin Thompson (mthom1927@aol.com), February 18, 2000.

Borrowed from TB2000

Australia - Cashless society glitch riles retailers

Posted as general awareness re yesterday's major glitch story in OZ Cashless society glitch riles retailers by Tim Boreham The Weekend Australian Feb 19-20

Retailers yesterday condemned the banks' EFTPOS service as overpriced and unreliable after a computer glitch at the ANZ shut down its 30,000 national retail links for three hours.

The bank's 1000 ATM terminals were also blacked out for up to four hours, the result of a 'hardware issue' at the bank's Mt. Waverley processing centre in Melbourne.

Retail Traders Association Victorian general manager Greg Porter said retailers were missing out on sales because of frequent EFTPOS crashes.

"It continually happens and all we seem to get is excuses," Mr Porter said.

"We are paying a significant amount of merchant and transaction fees and we don't seem to get a reliable service."

He said the association raised the reliability issue with six banks before Christmas, but only received 'fairly bland' replies from three of them.

The banks argue the overall reliability of their system is reasonable, given the huge volume of retail transactions.

ANZ spokesman Paul Edwards apologised to the retailers and ATM customers affected by the crash.

"We had to find the problem and, once identified, it takes quite a while to fix," he said.

"The unfortunate side effect is three to four hours of inconvenience to our customers."

Despite some reports of wider problems, the other major banks reported no glitches yesterday.

One ANZ customer who tried to use the bank's Southgate ATM in Melbourne was told by a call centre worker to use the branch instead.

However, the bank closed its Southgate outlet more than a year ago.

Mr. Edwards said any inconvenienced customers charged the @2.50 fee for over-the-counter transactions would be reimbursed if they contacted the bank.

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Comment: The above is unlinked and I copied from page 5 of the newspaper today. You just got to love the bank's attitude. Many more closures of banks announced this week. Continuing very hot weather today.

Regards from OZ

-- Martin Thompson (mthom1927@aol.com), February 18, 2000.