HEALTH HOTLINE IS SICK FARCEgreenspun.com : LUSENET : TimeBomb 2000 (Y2000) : One Thread
Operators recited messages as if they were
pre-recorded to keep the calls short. And if
they were challenged by callers, they simply
repeated the message "parrot fashion".
When the number of calls reaches a set level,
an automated answering system is supposed
to kick in.
But technical problems meant the system
broke down over Christmas and New Year.
-- spider (firstname.lastname@example.org), February 10, 2000
spider, anyone who has called a pharmceuitical company for further information will learn that all they do is read from the literature-- as if you can't read.
-- Mara (MaraWayne@aol.com), February 10, 2000.