Kanisa ESP Assists Compaq Customers in Solving Year 2000 Problems

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http://biz.yahoo.com/prnews/000118/ca_kanisa__2.html

Tuesday January 18, 1:34 pm Eastern Time Company Press Release SOURCE: Kanisa Inc. Compaq Implements Kanisa ESP to Enhance Customer Service Kanisa ESP Assists Compaq Customers in Solving Year 2000 Problems CUPERTINO, Calif., Jan. 18 /PRNewswire/ -- Kanisa Inc., a leading e-Service solution provider, today announced Compaq's use of Kanisa ESP for delivering Y2K information to Compaq's customers. Kanisa's Web applications enable companies to create a personalized, interactive and efficient e-service experience for their customers, dramatically improving customer loyalty. With Kanisa, an enterprise e-commerce site becomes an effective first point of service for customers-an ``e-Service Portal.''

For Compaq, Kanisa ESP consolidates and organizes Y2K-relevant information from many sources, in many formats, across all Compaq product suites. This allows the information to be precisely and intelligently retrieved by more than 20,000 customer service agents across the globe. The system enables agents with diverse levels of expertise to respond to every customer issue in a consistent and effective way.

``Kanisa ESP allows Compaq to better communicate with its customers across all global lines and provide them with the quality of Y2K information they need. Consistency of customer service and content is key to delivering the quality of service that Compaq prides itself on,'' said Steve Young, director, Global Customer Support & Knowledge Services. ``Kanisa gives all agents access to the same information through a single interface enabling them to quickly and accurately answer customer's Y2K questions.''

``Kanisa goes beyond e-commerce to improve the Web user experience,'' said Dominique Trempont, CEO of Kanisa. ``Compaq's implementation of Kanisa will allow Compaq to continue to lead the way in customer and e-Service support. Compaq is one of an elite group of companies, offering superior customer service, and enabling greater customer loyalty.''

-- Dee (T1Colt556@aol.com), January 18, 2000


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