Customer Service Team Development : LUSENET : work teams : One Thread

The customer service team I manage is a newly hired team. I need to implement team tactics to form a cohesion to mirror a dynamic, motivated, and productive work force. Where can I get some resources to do this?

Thank you,

Elaine A. Hupfeld

-- Elaine A. Hupfeld (, October 27, 1998


You might want to look into IBM TeamPac. It is a series of 2-4hr. modules designed to be used to launch a team and address all the problems faced by a new team as it goes throught the various stages of development.There are 26 modules divided into 4 sections. They are forming, storming, norming & performing. I have ysed them and they are pretty good. We use them in conjunction with MBTI to develop our cross functional teams.

-- Stu Cohen (, December 18, 1998.

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