Looking for a good example of an OLAgreenspun.com : LUSENET : Service Level Management : One Thread
I am looking for a good example of an OLA specifically around the IT operational area to build a template that suites our requirments, any assistance in this regards would be appreciated.
-- CRAIG COETZER (email@example.com), July 09, 2004
Craig I have a template I took from an ITIL Practioner Class and customized. We just used it in an agreement recently and it worked really well. I'll send it to you.
Kris Sneary Sprint IT SLM
-- Kris Sneary (Kris.A.Sneary@mail.sprint.com), February 04, 2005.
I would love to see a copy of this as well if you wouldn't mind sending it to me.
Very much appreciated
-- Jason Taker (firstname.lastname@example.org), February 21, 2005.