Comprehensive List of IT&Comms. Services? : LUSENET : Service Level Management : One Thread


Just brainstorming here I guess, I'm trying to put together for a discussion a comprehensive list of services a typical IT Department might offer customers.

Say for example a University IT Department – they might offer:

Laser Printing Services Email Services Web Access Services


Can you help me expand this list?

Thank you.


-- Bob Duncan (, March 07, 2004


What you are looking for is a service catalogue. Listing all services, putting them in connection with CI from the CMDB and setting priorities in the treatment of the call/incident entries. if you do it for the first time this wouldtake some 4-5 iterations to put it up and a periode of due diligence to finetune it.

-- alain grijseels (, June 04, 2004.

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