samples of operational level agreements : LUSENET : Service Level Management : One Thread

Can anyone send me a sample of an operational level agreements of an insurance company or od software development house

thank you in advance

-- Ivan Borg (, November 28, 2003


I am also interested in OLA's as well. Thank you as well.

-- Duane Brownlee (Duane.Brownlee@EDS.Com)

-- Duane Brownlee (Duane.Brownlee@EDS.Com), December 08, 2003.

Me too - please feel free to email me any useful related information. Thanks in advance.

-- Abu Mu'aadh (, December 10, 2003.

I'm interesting as well. Did you got a template? Thanks and best regards

-- Stefan Gmür (, January 07, 2004.

Me too.. I would highly appreciate if you can send me a sample OLA if you have got it Thanks in advance Regards RV Ramani

-- RV Ramani (, March 24, 2004.

I too am interested in receiving a sample Operational Level Agreement.

-- Joanne Meaney (, March 31, 2004.

I am also interested in obtaining a template..

-- Pat Dol (, April 01, 2004.

may i hav a sample too.. very much appropriate

-- Hong (, May 18, 2004.


I had some difficulty with finding more information concerning OLA's as well. At least the following links gives an outline of an OLA and compares it with an SLA. Hope this will help you. opsguide/slmgmtog.mspx


-- Meindert Willems (, June 18, 2004.

I'm thinking that OLA is a part in a SLA, for example: SLA = 98,61% (A = 99,2, B = 99,7, C= 99,8 and D = 99,9). In this case we have 4 OLAs that generate a Service Level.

What do you think about it ?

-- Umberto Alves Correia (, July 12, 2004.

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