Remedies or Liquidated Damages language examplesgreenspun.com : LUSENET : Service Level Management : One Thread
I am researching the development and placement of remedies in a SLA. I would like a list of monetary and non-monetary illustrations.
-- Patrick Campbell (firstname.lastname@example.org), October 04, 2003
Patrick, I will offer a couple of suggestions. Earlier this year, I delivered a Webinar "Service Level Agreements: Consequences for Non- Performance" It is still available on www.bettermanagement.com (search on Sturm). This may provide some helpful info. Also, I have numerous articles on the subject of SLM (including non-performance) on the web site www.slm-info.org.
If you wish to discuss further, feel free to contact me directly.
-- Rick Sturm (email@example.com), October 07, 2003.