Remedies or Liquidated Damages language examples : LUSENET : Service Level Management : One Thread

I am researching the development and placement of remedies in a SLA. I would like a list of monetary and non-monetary illustrations.

Thank you

-- Patrick Campbell (, October 04, 2003


Patrick, I will offer a couple of suggestions. Earlier this year, I delivered a Webinar "Service Level Agreements: Consequences for Non- Performance" It is still available on (search on Sturm). This may provide some helpful info. Also, I have numerous articles on the subject of SLM (including non-performance) on the web site

If you wish to discuss further, feel free to contact me directly.


Rick Sturm

-- Rick Sturm (, October 07, 2003.

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