SLM ROI model : LUSENET : Service Level Management : One Thread

I am interested to know if anyone out there has an ROI model for the implementation of Service Management in IT environments.

We find it increasingly difficult to convince our management that SLM will actually return a benefit (quantitative and qualitative) to the business, and are struggling to find a model which encapsualtes this - partciualarly on the financial metrics (ie cost savings and revenue increases) side.

Can anyone help?

Thanks, Rod Crowder Australia

-- Rod Crowder (, March 20, 2002


1. In the book "Foundations of Service Level Management" by Sturm, Morris and Jander there is a chapter that deals with this issue.

2. I have developed a quantitative model of ROI of SLM implementation. I can give you more details if you contact me directly.

Regards, Hagai Schaffer

-- Hagai Schaffer (, March 20, 2002.

My ofs has designed a system that encapsulates this. Go to our website and if you are interested in speaking with the CEO Dr. BJ Hawkins, I will be glad to set up a meeting with you.

Good Luck,


-- Fela Duncan (, July 24, 2004.

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