SLA failure

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There was an article about how 99% of SLA's were not upheld and were considered a breech of contract. I can't seem to find that article. Can someone assist?

-- Greg Hilsenrath (g.hilsen@verizon.net), February 09, 2002

Answers

Greg, I am not sure what article you are referring to, but perhaps this will help...

http://www.nwfusion.com/newsletters/nsm/2001/01073396.html

Regards,

Rick Sturm

-- Rick Sturm (sturm@enterprisemanagement.com), March 13, 2002.


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