SLA failuregreenspun.com : LUSENET : Service Level Management : One Thread
There was an article about how 99% of SLA's were not upheld and were considered a breech of contract. I can't seem to find that article. Can someone assist?
-- Greg Hilsenrath (firstname.lastname@example.org), February 09, 2002
Greg, I am not sure what article you are referring to, but perhaps this will help...
-- Rick Sturm (email@example.com), March 13, 2002.