SLA failuregreenspun.com : LUSENET : Service Level Management : One Thread |
There was an article about how 99% of SLA's were not upheld and were considered a breech of contract. I can't seem to find that article. Can someone assist?
-- Greg Hilsenrath (g.hilsen@verizon.net), February 09, 2002
Greg, I am not sure what article you are referring to, but perhaps this will help...http://www.nwfusion.com/newsletters/nsm/2001/01073396.html
Regards,
Rick Sturm
-- Rick Sturm (sturm@enterprisemanagement.com), March 13, 2002.