SLA failure : LUSENET : Service Level Management : One Thread

There was an article about how 99% of SLA's were not upheld and were considered a breech of contract. I can't seem to find that article. Can someone assist?

-- Greg Hilsenrath (, February 09, 2002


Greg, I am not sure what article you are referring to, but perhaps this will help...


Rick Sturm

-- Rick Sturm (, March 13, 2002.

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