What happened: A two-year partnership has apparently ended abruptly. In fact, it happened while we were planning a meeting to discuss this year's project. I was told the reason was an outstanding dollar amount ($1,000); an amount easily paid by us considering the cost of the partnership is over $20K). I have not heard back from them.

What I've already done: I responded by asking what steps were taken by them to resolve the outstanding amount so that we could ensure that 1) our systems are working properly and 2) that we are communicating and responding to them effectively. I added that our finance department was working on a resolution and was simply waiting for an invoice that would explain the outstanding amount.

About one week prior, I contacted our previous partner of 8 years and invited them to sit down with us so we could explore future opportunities to work together; noting that we were still obligated to the other company. I expect to meet with them in a week or so.

Why this is bothering me: This partnership is very important to our team--there are only three companies that can provide the product and services. First, we chose this company over another with whom we had an 8-year relationship. Secondly, we have no contacts with the last company would could provide these services and products.

I'm very concerned that if we don't get this company back that we'll lose much needed revenue. Our team could use some good news right now so I'd like to give them some.

Any help or advice would be greatly appreciated. I'll be happy to provide greater detail through email communication.

Thank you in advance.

Okolo Toure

-- Okolo Toure (okolo@worldnet.att.net), May 03, 2001

Answers

The money seems to be a flag only that is visible. If you follow that flag-sign, you can find the real reason. If you know friends of this company or decision-maker, ask them to ask about your company or services. You could be surprised about some crap that comes to light, but then you will know what to tackle and how to take it up. You might need to engage a 3rd party to do the job for you, if needed. But there must be something underlying the problem with money. It could be a simple misunderstanding, a lie or just missing trust. In the latter case, it will need some trust-building actions of you. Hope it helps.

-- Peter J.A. Kaufmann (peter@kaufmann.as), July 29, 2001.