Returned mail at a large company

greenspun.com : LUSENET : What keeps you up at night? : One Thread

I have a team of 5 people that are responsible to make address changes in a very large corporation. There are an average 6500 per month. Since the address changes are not current, there is a huge backlog of trays of return mail. There are numerous hand-offs in this return mail process, therefore, we have over 30 trays of envelopes with approximately 350 envelopes in each tray.

How do other large corporation handle this type of workflow? How many FTE's do you have dedicated to this type of workflow?

-- Mindy Loffredo (mal6257@home.com), April 01, 2001


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