SLM market analysis for IDCs or Managed Host Services : LUSENET : Service Level Management : One Thread


I am looking for a document that identifies the type of services that IDCs (Internet Data Centre) or Managed Host Services can provide to their customers and SLM product features that can be mapped to these services and how IDCs can sell these SLM reports and generate revenue from it.

Appreciate for any reply. Thanks.

Regards, Siang Ling

-- Siang Ling (, February 28, 2001


hi we may be able to assist you ,

-- Brian Peck (, April 18, 2004.

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