I need information about SLA`s for airports, especially ground handling services

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Im about to write my thesis on SLAs, their relevance and impacts between airlines and groundhandling services, with taking the IATA-recommendations into consideration. Could somebody tell me where I can find relevant information? (Essays, books etc. - anything!!!)

Thanks in advance I. Henkel

-- Isabel Henkel (isahenkel@hotmail.com), February 07, 2001


Hi Isabel,

I am a contractor at Eurocontrol and I just started to take over the job related to SLM for AIS (Aeronautical Information System) Services. But your problem is bit different. I am not so sure that there is a similar work at Eurocontrol. Just try your chance with the Eurocontrol's WEB sites www.eurocontrol.be www.eurocontrol.fr

Good luck


-- Ertan Ozkan (ertanozkan@yahoo.com), April 24, 2001.

I am interested in this subject as well. I would like to know if you were able to find some relevant information. I could not find the date of your email so it could be this topic isn't relevant and actual for you anymore.


H.B. Olijhoek

-- h.b. olijhoek (hbolijhoek@hotmail.com), August 20, 2003.

Im curious and very interested...what are SLA's...


patricia grealis

-- patricia grealis (grealispm@aol.com), November 26, 2003.

Were any one of you able to find the SLA or metrics on ground handlign services? Please let me know. Thanks. Tim

-- Tim Mai (timothy.mai@atkearney.com), April 05, 2004.

hi Isabel to start with we have a diagnostic tool that will give you a start as to how your crictal appliciations are responding to an SLA . we are able to give you a break down as to what the relevant times are for the desktop, network and server time by each request. its only makes up a % of the SLA but plays a vital role when releveant information is required . please feel free to contact me

-- Brian Peck (bpeck@end-endsoftware.com), April 17, 2004.

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