Frame Relay SLAs : LUSENET : Service Level Management : One Thread

I am looking at figures on end-to-end Network Latency that carriers provide for their frame relay networks and the figures vary by a factor of 2:1. What is the figure that will be considered an average level and what is the best practice?

-- Kishore Jethanandani (, January 31, 2001


Seems to me that you first ned to determine why the latency varies by a factor of 2:1. It is quite likely that it is due to congestion at your end; i.e., competition for access to the router feeding the FR. If so, it is not fair to blame the service provider.

The next thing you need to do is to detemine the effect of variability on your key application. If The effect on the user productivity is high, you need to make a decision regarding cost-benefit of upgrading.

My company has has tools to help answer the above questions. Please let me know if you want to know more.

-- Bjorn Frogner (, October 09, 2001.

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