Try viewing this BBC Online news item first - then follow the recommended steps by the Financial Ombudsman (same on who just ruled 'against' Halifax on the dual rates issue.(posted 8103 days ago)http://news.bbc.co.uk/hi/english/business/newsid_954000/954535.stm http://www.financial-ombudsman.org.uk/consumer/complaints.htm
Good Luck ! Vic