Janey(posted 7369 days ago)The only advice I can give you is to go to your nearest Citizen's Advice office with all your paperwork and ask for their assistance. They may write to Welcome asking them to put a hold on matters until something can be resolved. They will also do a benefit check to make sure you are getting all your tax credits etc.
You may well be able to make a complaint re their unprofessional behaviour to Trading Standards, but again CAB will keep you right.
I would also consider making a complaint to the Police if they behave like this again, as their behaviour is very intimidating and would probably constitute a "breach of the peace" (scots law but their will be something under English Law) as they are putting you in a state of fear and alarm.
Sorry I can't help you more.
Moira
PS If you are going to CAB, go first thing and be there before they open. You will likely have a wait but it should be worth it.